Full visual path (all chapters): VISUAL_FROM_SCRATCH_00_16.html

00 — CIS Exam Index — فهرس امتحانات CIS

اقرأ أولاً (ملخص سريع): MASTER_ALL_IN_ONE_SUMMARY.md · HTML: html/MASTER_ALL_IN_ONE_SUMMARY.html
الدليل الشامل الواحد: MASTER_ALL_IN_ONE.md · HTML: html/MASTER_ALL_IN_ONE.html
ممارسة الشاشات (New/Open): MASTER_PRACTICE_GUIDE_ALL_TOPICS.md · html/MASTER_PRACTICE_GUIDE_ALL_TOPICS.html
Platform: ServiceNow Australia · Scope x_786686_hr_leave · sys_id c84db0e8839f0b509f02b0d6feaad3c9

Platform target: ServiceNow Australia (current family, Sep 2026) · next EA: Brazil
App: Custom · Scope x_786686_hr_leave · sys_id c84db0e8839f0b509f02b0d6feaad3c9
URLs: ../SERVICENOW_DIRECT_URLS_CATALOG.md · 1-week: ../SERVICENOW_ONE_WEEK_STUDY_DEPLOY_AUSTRALIA.md

All exam banks + per-module question routing + lab linkages

Master index linking every available CIS question bank and study guide to the corresponding module file and feature labs.

فهرس موحّد يربط كل بنوك أسئلة CIS بملف الموديول والمختبرات العملية.

§1 — Available exam banks / بنوك الأسئلة المتاحة

1.1 At C:\SVCProject\ (existing repository)

1.2 Inline Q&A added in module files (modules without external banks)

§2 — Per-Module quick reference / مرجع لكل موديول

2.1 CMDB (180-question bank — your “157” + extras)

Primary bank: C:\SVCProject\SERVICENOW_CIS_DF_CMDB_STUDY_GUIDE.md

Coverage by domain (from 180-bank):

Recommended approach:
1. Read CMDB.md end-to-end (1 day).
2. Open the 180-bank; answer 30 questions per session (6 sessions).
3. After every 30 questions, identify weak topics; redo the corresponding lab in CMDB.md §17.

2.2 ITSM

Primary bank: C:\SVCProject\EXAM_BANK_ITSM_360.md

Coverage:
- Incident management
- Problem management
- Change management (Standard/Normal/Emergency)
- Knowledge Management
- Service Catalog
- SLAs
- Workflow design
- Reports + PA
- Service Operations Workspace

Lab linkages: modules/ITSM.md §17 (15 Z-to-Hero labs) + §18 (30-day implementation).

2.3 HRSD

Primary bank: C:\SVCProject\EXAM_BANK_HRSD_360.md

Coverage:
- HR Case Management
- HR Profile
- HR Criteria (critical for exam)
- Employee Center
- Lifecycle Events
- Topics + Connected Content
- HRIS integration
- Now Assist for HR

Lab linkages: modules/HRSD.md §17 (7 personas + 20 scripts) + §18 (30-day).

2.4 CSM

Primary bank: C:\SVCProject\EXAM_BANK_CSM_360.md

Coverage:
- Accounts + Contacts model
- Entitlements + Contracts
- AWA (Advanced Work Assignment)
- CSM Workspace
- Customer Portal
- Major Outage flow
- Self-service + Virtual Agent

Lab linkages: modules/CSM.md §17 + §18.

2.5 FSM

Primary bank: C:\SVCProject\EXAM_BANK_FSM_360.md

Coverage:
- Work Order lifecycle
- Territories + Skills
- Dispatcher Workspace + map
- Mobile + offline
- Parts + Stockroom
- Preventive Maintenance
- Subcontractor mgmt

Lab linkages: modules/FSM.md §17 + §18.

2.6 GRC / IRM

Primary bank: C:\SVCProject\EXAM_BANK_GRC_360.md

Coverage:
- Profile structure
- Policy + Compliance
- Risk Management (inherent vs residual)
- Controls + Attestations
- Indicators (Continuous Monitoring)
- Audit Engagements
- Vendor Risk Management
- Business Continuity

Lab linkages: modules/GRC.md §17 + §18.

2.7 SPM (no external bank — inline Q&A)

Source: modules/SPM.md §19 (40 questions added)

Coverage:
- Strategy → Goals → Portfolio
- Demand intake + scoring
- Project + tasks + Gantt + critical path
- Resource Management + capacity
- Cost Plans + variance
- Agile / Scrum / SAFe
- Benefits realization

2.8 ITAM (no external bank — inline Q&A)

Source: modules/ITAM.md §19 (40 questions added)

Coverage:
- Asset lifecycle (HAM)
- Stockrooms + transfers
- Software entitlement (SAM)
- License reconciliation
- Procurement integration
- Retirement workflow

2.9 ITOM (no external bank — inline Q&A)

Source: modules/ITOM.md §19 (30 questions added)

Coverage:
- MID Server
- Discovery (Schedule, Patterns)
- Event Management
- Alert correlation
- Service Mapping
- Cloud discovery

2.10 SecOps (new — inline Q&A)

Source: modules/SECOPS.md §19 (30 questions added)

Coverage:
- SIR lifecycle + playbooks
- MITRE ATT&CK
- Vulnerability Response prioritization
- Threat Intelligence + IoCs
- Configuration Compliance (CTD)
- Integration with SIEM/EDR/Scanner

2.11 DevOps (new — inline Q&A)

Source: modules/DEVOPS.md §19 (20 questions added)

Coverage:
- DevOps Change Velocity
- Pipeline integration (Jenkins, GitHub, Azure DevOps)
- DORA metrics
- Automated Change creation
- Now Pipelines

2.12 App Engine (new — inline Q&A)

Source: modules/APP_ENGINE.md §19 (20 questions added)

Coverage:
- App Engine Studio (AES)
- Workflow Studio
- Mobile Studio
- Now Assist for Creators
- Application Repository
- Citizen Dev CoE governance

2.13 CAD (Certified Application Developer)

Sources:
- 01_DEVELOPMENT.md (all topics)
- 04_SERVICE_PORTAL.md (widget architecture)
- 05_WORKSPACE_UIBUILDER.md (UX framework)
- 08_ATF_TESTING.md (testing patterns)
- modules/APP_ENGINE.md §19 (AES-style questions)

Topics:
- Tables + Dictionary
- Scripts (server + client)
- Service Portal widgets
- Service Catalog
- Flow Designer
- ACLs
- ATF
- Update Sets

2.14 AI Implementation Specialist

Source: 14_AI_SERVICENOW_AGENTS.md Parts 13-14 (governance + roadmap have Q&A)

Topics:
- Now Assist Studio
- AI Agent Studio
- BYO LLM
- AI Search + RAG
- Predictive Intelligence
- Virtual Agent

§3 — Recommended exam path / مسار الامتحانات المقترح

Tier 1 — Start here (most ROI)

Tier 2 — Pick by role

Tier 3 — Specializations

§4 — How to use each bank effectively / كيف تستخدم بنك الأسئلة

4.1 Three-pass technique

4.2 Question type strategies

4.3 Lab-driven studying (recommended)

Instead of reading Q+A linearly, do the lab first, then answer the questions related to that lab. This builds muscle memory:

Lab → Question → Verify on PDI → Re-read explanation → Move to next lab

This is how the §19 sections in each module file are structured.

§5 — Tracking template / قالب التتبع

Copy this into your notes:

CIS Exam Prep Tracker

CSA

• [ ] All 50 questions answered: __/50
• [ ] Score on first pass: __%
• [ ] Score on third pass: __%
• [ ] Mock exam date: _____

CIS-DF (CMDB) — 180 questions

• [ ] Q1-Q30 (Fundamentals): __/30 — Lab L1 done?
• [ ] Q31-Q70 (IRE): __/40 — Lab L2-L3 done?
• [ ] Q71-Q90 (Multisource): __/20 — Lab L5 done?
• [ ] Q91-Q120 (Discovery): __/30 — Lab L9 done?
• [ ] Q121-Q155 (CSDM): __/35 — Lab L8 done?
• [ ] Q156-Q180 (Health): __/25 — Lab L7 done?

CIS-ITSM

• [ ] All 120 questions: __/120
• [ ] All 15 Z-to-Hero labs done

(… repeat per module …)

§6 — One-page “ALL banks at a glance”

Total questions across all banks: ~1,140+

If you do 30 questions per day across 2 weeks, you cover 420 questions — enough for 3-4 strong CIS exams.

§7 — Companion files / الملفات المرافقة